TERMS AND CONDITIONS
TERMS AND CONDITIONS
Definitions
“You” or “Buyer” shall mean the person, firm or company with whom the contract is made.
“The Order” or “Goods” shall mean any goods being subject to an Order by You the Buyer.
“We”, “Us” or “Our” shall mean Rainbow Rhino Laser
Affiliated sites
We are associated with, and operate the following social media pages only:
- www.facebook.com/ RainbowRhinoLaser
- www.instagram.com/RainbowRhinoLaser
- www.pinterest.co.uk/rainbowrhinolaser
Links to Third Party Websites
Rainbow Rhino Laser may use links to other websites; these websites are owned, maintained and operated by third parties. Therefore, Rainbow Rhino Laser cannot be held responsible for any information, subject or availability disclosed by such sites. We shall not be liable in any way for the loss or damage which you may suffer by using such sites.
ORDERING FROM US
There is a standard 10- 14 day lead time on all orders. If you should require your order within 10 days, please contact us before placing the order. In most cases we will be able to accommodate your request. Please ensure you highlight your request by again repeating it in the ‘Order Instructions/Comments’ box at ‘checkout’.
During seasonal peak times Rainbow Rhino Laser may have to extend the lead time due to increased demand. If a lead time is changed, we will annotate the current lead time (with the date and time of writing) on all product descriptions affected. All orders placed before, unless pre notified by us, will not be affected.
Materials
We use a wide verity of materials to create our products; these materials range from plastic, acrylic laminates to slate, paper and natural wood. Although we make every effort to illustrate and describe the product accurately, we cannot be held responsible for the natural look or imperfections of our wooden and slate product range. The buyer must understand that each piece of wooden or slate material is different and that variances of the product are uncontrollable.
Product description
We take all reasonable steps to ensure that all of our products and measurements are shown and described accurately, and that prices are correct. However, colour depiction on computer monitor and television screens vary from screen to screen. This may cause a slight difference from the on screen product to the actual product.
Some items are individually made from multiple components and there may be slight variations in the design of the finished product- if you have any further questions please contact us to discuss.
Placing your order
When you place an order with us we will send you an acknowledgement by email/ personal message. This will list the products you have ordered. Please note that your completion of the online checkout process does not constitute our acceptance of your order. Our acceptance of your order only takes place when we despatch it. A ‘purchase contract’ between you and Rainbow Rhino Laser is therefore made at the point of despatch, rather than at the point of payment. If you have cancelled your order, or if we notify you that we cannot accept your order, then no purchase contract will have been made.
From time to time, we may not be able to accept an order for the following reasons:
- If, unfortunately, we do not have your chosen goods in stock.
- Where we cannot obtain authorisation for your payment.
- If there has been a pricing or product description error.
- If you do not meet any eligibility criteria set out in our terms and conditions.
- If the order for personalised products contains reference to any Copyright information where you have not obtained permission.
- If your order for personalised products contains content which is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience.
You agree not to use us directly or indirectly for any unlawful purpose. You also agree not to upload, email, use any images, or other Copyright material without the express permission of the owner.
We reserve the right to cancel your order at any time and issue a full refund; this does not affect your statutory rights.
Personalised products
We aim to provide a high-quality service, all customer orders we receive are placed in a queue linked with our order numbers, and are produced on a first come first serve basis, subject to stock availability. Due to the nature of our personalised service, some orders may be placed on hold due to a verification requirement by you. All verifications will receive a ‘manual verification required’ contact; this email/personal message will require you to approve a design before we can continue with your order to manufacture. Failure to respond to this or any other communication sent by us may result in your order arriving outside our lead time. Rainbow Rhino Laser cannot be held responsible in such cases, providing we show evidence that we have communicated to the contact information provided by you.
Please double-check your order and your acknowledgement email/ personal message carefully to check that all the details entered are correct. We cannot refund items where the personalisation has been mis-typed or mis-spelt due to an error made by you.
All order personalisation will be processed exactly as entered; it will only be adjusted to conform with the product design. For example…
- If the design text is in full capitals:
Rainbow Rhino Laser would be adjusted RAINBOW RHINO LASER
- If the design date has a defined format:
00/00/0000 or 00-00-00 would be adjusted – 00.00.00
If you are sending a photo or scanned images, they should be in JPEG format. Other format such as PDFs, PNG, or Vector formats may be accepted via email- please contact us to discuss.
Credit/Debit card payments
Rainbow Rhino Laser does not store any credit/debit card details on its system. All our payments are accepted via a third party payment provider-
https://stripe.com – their Privacy Policy and Terms of Use are outlined on their site.
www.paypal.com – their Privacy Policy and Terms of Use are outlined on their site.
Postage and Packaging
All prices are shown exclusive of postage and packaging charges unless otherwise stated, postage and packaging charges will be calculated at the ‘checkout’ stage.
Delivery/Shipping
Most of our products are sent via a Courier Service of our choice. Please allow 2-5 working days from receipt of your ‘Shipped’ confirmation contact.
Please note you may have to pay tax/ import duty in your own country. This is not included in the cost of the order.
Circumstances beyond our control
Neither we, nor any courier service provider that we use shall be liable for any failure to perform, where such failure or delay results from any circumstances outside our reasonable control. These circumstances are to include, but not be limited to, ill health , any adverse weather conditions such as; snow, flood, extreme winds, fire, explosion, accident, traffic congestion, obstruction of any private or public highway, riot, terrorism, act of God, or from any industrial dispute or strike.
Returns, Cancellations and Refunds
Rainbow Rhino Laser provides bespoke and personalised products. Rainbow Rhino Laser is therefore unable to take returns or offer refunds on personalised goods. This does not affect your statutory rights under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 in terms of Non-Personalised products.
Please contact us for our return address and further instructions for returning goods at RainbowRhinoLaser@gmail.com
*Please note: Customers are liable for the costs of returning goods to us via a traceable/proof of posting method.
Once the returned items have been received, we will an email confirming receipt and begin the refund process. We aim to issue refunds within 14 business days.
If goods are faulty or you believe a mistake has been made with your order, please contact us within 14 days of receipt. We will be happy to assist and resolve via a replacement or refund for the faulty item.
Cancellations must be requested via our email. If your order has already been dispatched before a cancellation can be actioned you will be liable for the costs of returning goods to us via a traceable/proof of posting method.
This returns policy does not affect your statutory rights.
Lost/Non arrivals
All orders are expected to arrive at the shipping address provided no later than 5 business days after the ‘shipped’ notification email, this will be extended in seasonal peak times to 8 business days.
If your order has not arrived within 5 days of the ‘shipped’ notification please inform us with your order number at RainbowRhinoLaser@gmail.com
Orders that fail to arrive at their destination after 15 calendar days will be treated as lost.
Customers must contact us within 21 calendar days of the ‘shipped’ notification to be eligible for a refund, after this time store credit may be offered at our discretion.
Please note: It is common for the address or postcode to be incorrect at the time of ordering. Please ensure you have provided us with the correct address and postcode. Rainbow Rhino Laser is not responsible for orders ‘lost’ if the information provided by you is incorrect.
Damaged
In the unlikely event of our products arriving damaged or faulty, please contact us immediately.
Contacting us
If there are any other questions you may have, please contact us using the information below: